1.1 The majority of our merchandise is delivered via a dedicated delivery service.
1.1.2 You will be contacted by one of our delivery partners either by phone, text, or email.
1.2 Because all of our items are built to order and shipped directly from our store, delivery takes 5-10 days depending upon the item.
1.2.1 In most cases, our supplier will contact you to organise a delivery; nevertheless, this is at their option.
1.2.2 They will, on rare occasions, choose a delivery date that is convenient for the courier and will tell you when it is safe for them to deliver.
1.3 Mairaaki will make every attempt to deliver the order within the requested or confirmed time limit. Furthermore, we only offer estimations, not guarantees. However, deliveries may be canceled or not delivered for reasons beyond our control, and we will reschedule for you.
1.4 Only our Delivery Partners or our suppliers’ couriers will deliver to your delivery address.
1.4.1 If you want to modify your delivery address, you must submit proof of ID confirming you are registered at the billing address to avoid fraudulent transactions. We can modify the address with a utility statement, a copy of your driver’s license, or a copy of your passport.
1.4.2 Changes to the address are at the discretion of Mairaaki ltd, and we reserve the right to refuse.
1.4.3 Once an item has been delivered or routed, the address cannot be changed, and if you do, you may be charged for redelivery.
1.5 We provide a FREE and paid delivery service to the United Kingdom and in other countries.
1.5.1 PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, ISLE OF WIGHT
1.6 We will completely ensure all of your things before they are delivered to you.
1.7 You may be charged a fee for a redelivery if you miss delivery of an order that has been confirmed.
1.7.1 If the courier service fails to deliver your item for any reason, we will not be liable for any lost time or additional costs.
1.8 There may be an extra charge for deliveries during the Christmas season and on national holidays.
1.9 If you order many things, you may receive two or more deliveries, as some items may be delivered directly from the vendors and others by our in-house courier. We’ll do everything we can to make sure your things arrive on time.
1.10 If access to the delivery address is restricted, it is your responsibility to tell us and give the appropriate information.
1.10.1 It is your responsibility to ensure that delivery to your address is not obstructed.
1.11 When you place an order with us, you agree that we are not responsible for any damage to your property caused by the couriers’ negligence during the delivery.
1.11.1 In connection to any subject issues related to, we will not be liable for any repairs or expenditures.
1.12 We do not provide any services for the removal of packing or the disposal of old beds or mattresses.
1.13 Your delivery information and contact information will be shared with Mairaaki’s couriers. Our couriers will use your contact information to allow you to choose a delivery date, phone you a day before arrival, and make reservations that are appropriate for your needs. Customers can opt-out of our couriers contacting them to make delivery arrangements by calling our offices or emailing us prior to or after their purchase.